Introduction
My Toilet Direct operates this store and website, including all related information, content, tools, products, and services, to provide customers with a secure and curated online shopping experience (the “Services”). Our platform is powered by Shopify to ensure reliability and protection throughout your purchase journey.
We try our best to collect, process, and use your information responsibly and transparently. This Privacy Policy explains how we handle your personal data, including what we collect, how we use it, and how we keep it safe. By using our website or placing an order, you agree to this Privacy Policy.
Information We Collect
We may collect the following types of information when you interact with our Services:
Contact Information: name, address, phone number, and email.
Payment Information: credit or debit card details and billing data, processed securely through Shopify’s encrypted platform.
Account Information: login credentials, preferences, and settings (if applicable).
Order and Transaction Data: products viewed, added to cart, purchased, returned, or exchanged.
Communication Data: details shared when contacting our support team.
Device and Usage Data: browser type, IP address, and how you navigate our store.
We may also receive limited information from our service providers or trusted partners who support our operations (e.g., payment gateways, fulfillment centers, or analytics services).
How We Use Your Information
We use your personal information to:
Process and fulfill your orders accurately.
Communicate with you regarding orders, returns, or customer support inquiries.
Improve our Services, website performance, and customer experience.
Provide secure payment and fraud prevention.
Send marketing emails or promotional offers (only when you have opted in).
We try our best to ensure all data handling complies with applicable privacy laws.
How We Share Your Information
We may share your information in limited cases:
With Shopify and other service providers who help us operate our website, process payments, or ship products.
With marketing and logistics partners who assist in improving customer experience and communication.
When required by law, court order, or government request.
When necessary to protect the integrity of our business, users, or systems.
We never sell your personal data.
Security and Data Retention
We try our best to protect your information using secure technologies and industry-standard safeguards. While no system can be completely impenetrable, we maintain security protocols to reduce risks.
We retain your data only as long as needed to provide Services, fulfill legal obligations, or resolve disputes.
Cookies and Tracking
Our website uses cookies and similar tools to improve site functionality and tailor your shopping experience. You may disable cookies in your browser settings; however, doing so may limit some features.
Your Rights
Depending on your location, you may have rights to access, correct, or delete your personal information. You may also opt out of marketing communications by clicking “unsubscribe” in our emails.
To exercise these rights or for privacy-related concerns, contact us using the details below. We try our best to respond promptly and fairly.
Third-Party Links
Our website may include links to third-party platforms. We are not responsible for their privacy practices and encourage you to review their policies before sharing any information.
Children’s Privacy
Our Services are not directed toward children. We do not knowingly collect personal data from individuals under the age of 18.
Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted here with a revised “Last Updated” date.
Contact Information
If you have questions, requests, or concerns regarding this Privacy Policy or your personal data, please reach us at:
Business Name: My Toilet Direct
Email: support@mytoiletdirect.com
Phone: 775-307-6950
Hours: Monday–Friday, 9 AM – 5 PM CT