Order Processing
Orders are typically processed within 1–3 business days. Once processed, shipments are sent through trusted, fully tracked carriers such as USPS, UPS, or FedEx. Processing time may vary depending on product availability and fulfillment scheduling.
Order Confirmation
After placing an order, you’ll receive an order confirmation email. We then verify product availability with our supplier or warehouse.
If the item is in stock, your payment is processed and the order moves to fulfillment.
If the item is backordered or unavailable, we will notify you before your payment is processed.
If you’d like an estimated lead time before ordering, reach us at 775-307-6950 or support@mytoiletdirect.com.
Built-to-Order Products
Products marked “Built-to-Order” require a confirmed production timeline from the manufacturer before payment is processed.
If production has not started and the quoted timeline does not meet your expectations, the order can be canceled. Once production begins, cancellations and changes are no longer possible.
Order Shipment
When items are in stock and payment is confirmed, orders generally ship within 1–3 business days.
Tracking information is sent to your email within 24 hours of shipment.
Delivery Time
Most orders are delivered within 5–8 business days after shipment.
This results in a total estimated delivery window of:
6–11 business days (processing + transit)
Delivery times may vary slightly depending on location, product availability, and carrier scheduling.
We do not ship to PO Boxes or APO/FPO addresses.
Lost or Damaged Shipments
Please inspect your order at the time of delivery.
If visible damage is present, note it on the carrier’s documentation and decline the delivery.
Contact us right away and we will assist in coordinating a replacement when possible.
If a shipment is delayed or appears lost, contact us and we will work with the carrier to resolve the issue. If the carrier confirms the shipment is lost and cannot be recovered, a replacement will be arranged at no additional cost.
Contact Information
For any shipping-related inquiries, please reach us directly:
Business Name: My Toilet Direct
Email: support@mytoiletdirect.com
Phone: 775-307-6950
Hours: Monday–Friday, 9 AM–5 PM CT