Cancellations & Refunds Policy
1. Cancellations
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Before Shipping: Cancel anytime for a full refund (excluding custom orders). Contact us immediately via:
- Phone: (417) 524-3898 (business hours)
- Email: support@mytoiletdirect.com
- Live chat (bottom-right of website).
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Custom Orders: Non-refundable once production begins (e.g., made-to-order or personalized items). All sales are final for these products.
2. Refunds & Returns
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General Returns:
- 30-day return window from delivery date (varies by manufacturer; check product page).
- Customer covers return shipping costs.
- Unopened/unused items only; restocking fees may apply (typically 25%).
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Exchanges: Available, but shipping costs are the customer’s responsibility.
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Freight Returns:
- 25% cancellation fee + return shipping costs for outright returns.
- Partial cost coverage may apply for replacements (case-by-case basis).
3. Shipping & Delays
- Estimated delivery times are subject to change due to supply chain factors (e.g., manufacturer delays, freight backlogs).
- Order delays are beyond our control; we appreciate your patience.
4. Customer Responsibilities
By purchasing, you agree to:
- Inspect packages upon delivery and report damage within 24 hours (photos required).
- Cover return shipping/exchange costs.
- Avoid chargebacks for delays—contact us first for resolution.
5. Damages & Warranty
- Damage Claims: Report with photos/SKU within 24 hours to support@mytoiletdirect.com.
- Warranty: Varies by manufacturer (see product page). Claims must be filed within 30 days of delivery.
6. BOGO Promotions
- Both items must be returned for a full refund. Partial returns receive store credit or replacement.
- Return shipping/restocking fees apply after shipment.
7. Chargebacks
Fraudulent chargebacks will be pursued legally. Contact us first—we’re committed to resolving issues fairly.
Contact Us
Business Name: My Toilet Direct
Email: support@mytoiletdirect.com
Phone: (417) 524-3898
Hours: Monday-Friday, 9AM - 5PM CT