Price Match Policy
At My Toilet Direct, we strive to keep our prices competitive and transparent. If you find a lower advertised price from an authorized online retailer, and the item meets our eligibility criteria, we may be able to offer a price adjustment after verification.
Eligibility Requirements
The purchase must be completed with us before submitting a request.
You must provide clear proof of the lower price (such as a screenshot, invoice, or email).
The competing retailer must:
Be an authorized online seller of the same product.
Have the identical item in stock and available for immediate purchase.
Not be a resale, auction, or discount marketplace (such as eBay, Overstock, etc.).
What We Consider
The competitor’s total item price including shipping (excluding taxes).
Regular retail prices only — special promotions or limited-time sales are excluded.
Not Eligible
Flash sales, holiday promotions, or rebate offers.
Bundled or “buy one, get one” promotions.
Prices that fall below the manufacturer’s minimum advertised pricing guidelines.
Request Process
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Complete your purchase at mytoiletdirect.com.
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Email your price match request and documentation to support@mytoiletdirect.com Our team will review your submission within two business days and confirm whether an adjustment can be applied.
Our Commitment
We regularly monitor market pricing to ensure our customers receive fair and competitive value on all products. Price match decisions are made at our discretion and in accordance with manufacturer policies. This policy does not represent a standing promotion or guarantee of adjustment.
My Toilet Direct
Email: support@mytoiletdirect.com
Phone: 775-307-6950
Hours: Monday-Friday, 9 AM - 5 PM CT